ActivSupport provides help desk outsourcing services for corporate end-user applications and systems, as well as back-end escalation support for in-house information technology staffs in San Diego, the Inland Empire, Los Angeles, Orange County, San Francisco, Sacramento, and across the nation. We recommend checking out the following resources if you're not familiar with helpdesk outsourcing or help desk software solutions. An excellent buyer's IT outsourcing toolkit is also available here.
End-user helpdesk services capabilities
End-user helpdesk services description ActivSupport technicians respond to complaints relatd to slow computers and fix computers using industry standard utilities. Using remote access, we can resolve most issues with a computer, except for problems that require on-site presence or a more advanced level of expertise. These calls are answered by our field engineering organization, who provide services as part of your Service Level Agreement.
Most calls taken are answered live. However, sometimes all our technicians are busy with other callers. Rather than put the caller on hold, we have a virtual queue system. After a minute of waiting, the caller is requested to leave a voicemail, which will hold their place in the queue. We respond to voicemails within an hour at the latest. The average response time is between 12 and 20 minutes. Email queries are answered within an hour, but usually in less time than that.
End-user helpdesk services pricing Pricing varies based on situations and include per desktop/month and per-call pricing options. In-house IT staff: third tier network help desk escalation Our third tier network help desk escalation services is taylored for the needs of in-house corporate IT staffs. Our third tier help-desk engineers are primarily field engineers with hands-on expertise of complex networking issues involving a variety of platforms, including Linux, Cisco and Microsoft systems. Please contact us for more information about this services. Additional Services
ActivSupport also helps organizations set up and deploy their own help desks. This service allows one to mix and match tools, including some VOIP systems like Contactual's call center solutions for maximal flexibility.
Do not take any chances with your help desk outsourcing project. Call the help desk experts to take advantage of our affordable rates. Call ACTIVSUPPORT toll free at 877-228-4863 or use our online contact form. ActivSupport delivers consulting and outsourcing services across Microsoft, Linux, and Macintosh networks to small businesses and enterprises all over the U.S. For a free consultation, call ActivSupport at 1-877-ACTIVNET (1-877-228-4863) or use our online contact form.
ActivSupport's end-user help desk services include free Web-based help desk software and reporting, and free custom escalation procedure setup for all covered locations. ActivSupport's end-user help desk services cover most common desktop operating systems, including Windows Vista, Windows XP, and Mac OS, as well as most office applications, including
Microsoft Office 2007. Our friendly end-user help desk technicians also support common hardware, troubleshoot connection issues with a router, VPN or server and printer connections.
